top of page

TERMS OF USE

FREE SHIPPING

Shipping is free within the USA. The ETA takes 2-3 weeks. 

Once an order is shipped, we will email you a tracking number. We ship to all USA states including Puerto Rico, Hawaii, Alaska, APO/FPO/DPO. Please make sure you enter the correct shipping address at the checkout. We can not make any changes to the shipping address once your order is shipped. If any shipment is returned due to an error in the shipping address provided to us or due to package not being claimed by the receiver, we will deduct $100 from the purchase price prior to issuing the refund.

 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped within 5 business days. It may take 2-3 weeks for an order to arrive at the USA. (depends on the remoteness of your address from our studio). 

 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 

CAN I CANCEL MY ORDER?

Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier. 

Still have questions? Please write to us by e-mail: don@donmyersstainedglass.com

bottom of page